Shipping & Delivery
We are committed to providing a secure, efficient, and discreet delivery experience for every customer. Due to the nature of our products and international logistics requirements, our shipping process is carefully designed to ensure privacy, safety, and reliability at every stage.
This guide explains how shipping works, estimated delivery times, packaging methods, and important details you should know before placing an order.
We offer worldwide shipping with a strong focus on discretion and security. However, due to import regulations and local laws in certain regions, shipping may not be available in some destinations.
Customers are encouraged to verify local import policies before placing an order to avoid potential issues with customs clearance or delivery restrictions.
For customers who choose in-stock products, delivery is significantly faster.
No production waiting time
Pre-manufactured and stored in regional warehouses
Faster domestic or regional shipping
Approximately 5–10 working days after the order is placed.
These products are stored in multiple international warehouse locations, allowing for quicker fulfillment and reduced shipping delays.
For customized products, delivery involves two stages:
Each product is carefully crafted based on its material, design complexity, and brand-specific production process. Unlike mass-produced items, these products require detailed craftsmanship and quality control, which means production time may vary.
Production time depends on several key factors, including:
Material type (TPE or silicone)
Brand manufacturing standards
Level of customization
Current production workload
For most products, the typical production time is:
Approximately 5 to 15 working days
This applies to the majority of standard models and commonly selected configurations. These products follow established manufacturing processes and are completed within a relatively stable timeframe.
Some manufacturers operate with more streamlined production systems and can complete orders faster.
Estimated production time: 3 to 8 working days
These options are usually limited to specific brands or models with optimized workflows. Availability may vary depending on demand and factory scheduling.
Products made from silicone generally require significantly longer production times due to the complexity of the material and manufacturing process.
Estimated production time: 30 to 50 working days
Silicone requires:
More detailed molding and curing processes
Higher precision finishing
Extended quality inspection
Because of these factors, longer waiting times are necessary to ensure the highest level of quality and realism.
Unlike standard retail products, each item is produced with attention to detail and often tailored to individual specifications. This means:
Materials must be prepared specifically for each order
Production is scheduled based on factory capacity
Quality checks are performed before shipment
These steps are essential to ensure that the final product meets expected standards.
Production timelines are estimates and may be affected by:
Seasonal demand or peak periods
Factory scheduling and workload
Public holidays or unforeseen delays
Customers are encouraged to allow sufficient time for production, especially for customized or silicone-based products.
High-quality craftsmanship requires time.
While waiting may feel long, it ensures:
Better material quality
More accurate customization
Improved final results
We appreciate your patience and understanding, as every effort is made to deliver a product that meets both quality and expectation.
Shipping duration depends on the selected method:
Standard Shipping: Approximately 30–45 working days
Expedited Shipping: Approximately 7–15 working days
Shipping methods may include ocean freight, rail transport, or international logistics networks depending on the destination.
Due to the size and nature of the products:
P.O. Box addresses are not supported
Military or restricted addresses may not be accepted
A valid residential address is required for delivery
Providing accurate and complete address information helps avoid delays or failed delivery attempts.
Privacy is one of our highest priorities.
All shipments are packaged in:
Plain, unmarked cartons
No product-related labeling
No indication of contents
This ensures complete discretion throughout the shipping and delivery process.
However, it is important to note that customs authorities in some countries may open packages for inspection as part of standard procedures.
Once your order has been shipped:
A tracking number will be provided
You can monitor the shipment status during transit
Updates will reflect the movement of your package
Customers are encouraged to regularly check tracking information to stay informed about delivery progress.
Upon delivery, it is essential to inspect the package carefully.
Check the outer packaging for visible damage
Take photos or videos if the package appears damaged
Open and inspect the contents thoroughly
If damage is found, proper documentation will help support any claims or resolutions.
If the package arrives damaged:
Report the issue immediately
File a claim with the shipping carrier if necessary
Provide evidence such as photos or videos
Depending on the severity, solutions may include repair assistance or replacement.
If tracking shows delivery but the package is not received:
Contact the shipping carrier immediately
Initiate a claim or investigation
Prompt action increases the likelihood of resolving the issue quickly.
For added security, some shipments may require a signature upon delivery.
This helps:
Confirm successful delivery
Reduce the risk of lost packages
Ensure the item reaches the correct recipient
In some cases, customers may choose to collect their package from a local courier facility.
Before selecting this option:
Confirm that pickup is available at the chosen location
Ensure the address provided is valid and accepted
Failure to provide a valid pickup location may result in delivery issues or additional costs.
Due to long-distance transportation:
Packages may occasionally experience delays or damage
External factors such as customs processing or holidays may affect delivery times
Customers should remain attentive to tracking updates and respond promptly if issues arise.
Once shipping has been initiated:
Changes to the order may no longer be possible
Returns must follow established policies
Customers should not return packages directly without prior approval
Unauthorized returns or disputes may delay resolution and processing.
We understand that delivery is a critical part of your experience.
Our shipping process is designed to provide:
Secure handling of products
Clear communication and tracking
Respect for privacy and discretion
Reliable delivery timelines
Every effort is made to ensure your order arrives safely and as expected.
Shipping large and customized products requires careful coordination and planning. By understanding the process, timelines, and requirements, you can ensure a smoother and more predictable delivery experience.
We are committed to making every step—from order placement to final delivery—as secure, transparent, and reliable as possible.