Shipping & Delivery
We are committed to providing high-quality products and a transparent purchasing experience. Because of the customized nature and high production costs of our products, it is important for customers to fully understand our refund, return, and cancellation policies before placing an order.
By completing a purchase, you acknowledge and agree to the terms outlined below.
Once an order is placed and payment is completed, processing begins within a short period of time. This includes:
Allocation of production resources
Preparation of materials
Scheduling of manufacturing or packaging
Quality control planning
Due to this immediate process, each order represents a commitment of time, labor, and cost.
For this reason, customers are strongly advised to carefully review all product details, specifications, and customization options before confirming their order.
Orders are considered final once they are placed.
Under normal circumstances, orders cannot be canceled after submission.
However, in exceptional cases where a cancellation request is accepted, the following policy applies:
A 50% cancellation fee will be charged based on the total order amount
This fee reflects:
Production preparation costs
Material procurement
Labor allocation
Administrative and operational expenses
Because many products are custom-made or prepared specifically for each customer, cancellation results in significant losses. The fee ensures that these costs are partially recovered.
Customers may request changes to their order before processing begins.
Possible changes include:
Product options
Customization details
Additional items
Once the order has entered processing or production, modifications may no longer be possible.
Due to the personal and customized nature of the products, returns are limited and only accepted under specific conditions.
Returns or replacements may be considered if:
The product received is significantly different from the confirmed specifications
The wrong item was delivered
In such cases, customers must provide clear evidence, such as photos or videos, showing the issue.
If the product is damaged during shipping:
The issue should be reported immediately upon receipt
The shipping carrier may need to be notified
A replacement or solution will be arranged based on the severity of the damage
Minor issues may be resolved with repair solutions, while severe cases may qualify for replacement.
Customers are required to inspect the product immediately after delivery.
Important guidelines:
Inspect the item thoroughly before use
Ensure the product is unused and in original condition
Report any issues within a short timeframe
Prompt inspection helps ensure that any valid concerns can be addressed quickly and effectively.
Returns or refunds will not be accepted under the following conditions:
Damage caused by improper use
Normal wear and tear
Minor differences in appearance (such as slight color variation)
Changes in personal preference after use
Products that have been used, cleaned, or altered
These limitations exist to maintain hygiene standards and product integrity.
Due to the nature of manufacturing and materials, slight variations may occur.
Examples include:
Minor differences in appearance compared to photos
Small variations in makeup or finishing
Natural material characteristics
These are not considered defects but normal aspects of handcrafted or customized products.
For minor issues, solutions may include:
Repair kits for small surface damage
Guidance on maintenance and care
Replacement of minor detachable components
These options help extend product lifespan and reduce unnecessary returns.
If a refund is approved:
The refund will be issued to the original payment method
Processing times may vary depending on the payment provider
Customers are advised to allow sufficient time for the refund to be completed, as banking processes may differ.
To ensure a smooth experience:
Do not initiate disputes or chargebacks without communication
Always follow the proper return or cancellation process
Keep all transaction records and documentation
Direct communication helps resolve issues faster and more effectively.
We aim to balance customer satisfaction with the realities of production and logistics.
This means:
Providing clear policies upfront
Offering support when legitimate issues arise
Maintaining fairness for both customers and operations
Because each product involves significant craftsmanship and resources, these policies are designed to protect both parties.
Placing an order represents a commitment to a personalized product that is prepared specifically for you.
We encourage all customers to:
Review product details carefully
Confirm all selections before purchasing
Reach out with any questions beforehand
By understanding and respecting these policies, you can ensure a smooth, transparent, and satisfactory purchasing experience.