Inspecting an Aimi Doll delivery before setup
Compare the delivery with the quote, document its condition and check the seller’s reporting window.
Aimi Doll catalogue photo of Ervin · illustration for this article.
Prepare before arrival
Save the invoice, exact configuration, photo references and seller contact details where you can access them on arrival. Read the current damage reporting instructions for the order and arrange a stable space for opening the carton. If the parcel is difficult to lift or maneuver, plan for help before the delivery.
Record the package condition
Take clear photos of the carton and visible damage before opening it if there are signs of impact or moisture. Save the label and order number. Open the package on the prepared surface, preserve the packing materials and look through the contents before moving or adjusting the product.
Check the contents against the quote
Confirm the model references, head, finish and included parts. Photograph any discrepancy or defect clearly and include enough context to locate it. Ask the seller to explain a part you cannot identify. If something appears damaged, preserve its condition while you follow the seller’s instructions.
Report through the seller’s stated channel
Vivant’s published return policy asks customers to report damage promptly with photos before use. Confirm the applicable deadline and channel with your actual seller, then provide the order details and relevant images. Keep the correspondence and any instructions for handling the parcel until the issue is resolved.
